Frequently Asked Questions

• Stationery Shop — pens, notebooks, paper, folders, envelopes, office supplies. Each product has its own price, you add what you want to the cart, and it ships to your address. Simple.
• ID Shop — our ID product line. Volume-based pricing, per-recipient details required (17 text fields plus two file uploads per item), and delivery documents emailed after payment.

The two carts are separate. Items in one cart don't affect the other.

1. Browse the Stationery Shop.
2. Click on any product to see details, then Add to Cart.
3. Open the stationery cart (the basket icon in the nav) and click Checkout.
4. Enter your delivery address and choose standard or express shipping.
5. Pay via PayPal or crypto.

No — each stationery product is priced individually. Multi-buy discounts are only available in the ID Shop.

No. Stationery ships to the delivery address you enter at checkout, same as any regular online purchase.

The unit price drops as you buy more:

• 1 item — $120 each
• 2–4 items — $105 each
• 5–10 items — $95 each
• 11–20 items — $85 each
• 21–30 items — $70 each
• 31–50 items — $65 each
• 51+ items — $60 each

The current unit price is shown at the top of your cart.

Yes for both shops. Log in or register before checkout.

Currently coupons apply to ID orders only. Enter your code in the coupon field on the ID cart page.

For each item in your ID cart, you provide a set of details for whoever will receive that item. There are 19 fields per recipient: 17 text fields plus two file uploads (portrait photo and signature photo) that accept PDF, PNG, or JPG. You must complete details for every item before you can check out.

Stationery orders don't have this step.

Your entered data is preserved. Reducing the quantity from 6 to 5 hides the 6th recipient's form, but the data stays saved. Bumping it back up to 6 (or higher) restores the previous entries.

PDF, PNG, JPG, or JPEG. Maximum 8 MB per file.

Yes — use the Bulk fill section on the ID cart page. Upload an Excel file with recipient details and/or a ZIP file with the images.

One recipient per row. Two accepted layouts: with headers (row 1 = firstname, middle name…) or without headers (column A = firstname, B = middle name, through column Q = signature photo). Download a template from the Download template.xlsx link on the ID cart page.

Two patterns: R1_portrait photo.pdf, R2_signature photo.png, etc. (R + recipient number + underscore + field), or John_Doe_portrait photo.pdf which matches by first + last name from the recipient's portrait photo and signature photo fields.

Both shops accept the same methods:

• PayPal — also handles credit/debit cards.
• Crypto via OxaPay — BTC, ETH, USDT, etc.

Yes. We never see or store your card or crypto wallet details — PayPal and OxaPay handle those. We only store an order reference and the transaction ID.

Wait one to two minutes and refresh your account. If it stays "not paid" for more than five minutes, contact us with your PayPal transaction ID.

Crypto payments wait for network confirmations, which can take minutes to over an hour. Your order flips to paid automatically once confirmed.

• ID orders: standard is free; express is $25.
• Stationery orders: standard is $10; express is $25.

Standard: typically 5–10 business days after payment. Express: typically 2–3 business days. Times may vary by destination.

1. Order received — immediately after checkout.
2. Payment received — once payment is confirmed.
3. Delivery documents (ID orders only) — recipient spreadsheet + copies of uploaded files, renamed with the recipient's first and last name.

Log in and visit your account. Every order shows its status: not paid, paid, shipped, or delivered. Once shipped, the tracking number appears there too.

1. Session timed out — refresh and try again.
2. File too large — if the total upload exceeds the server's post_max_size, the POST is silently dropped. Try smaller files or contact us.

Use the Forgot password link on the login page. Note: password reset requires your email to be verified first.

Use the contact form, or reply to any email we've sent you about an order. Please include your order number if your question is about a specific order.